Everything you need to know about how Prince George Design keeps your Canadian business running smoothly.
Common Questions
Tailored for Canadian Commerce.
We are a premium digital support studio specializing in high-performance Shopify and WordPress maintenance. We operate as an ongoing technical partner for Canadian business owners, handling everything from custom development and speed optimization to local SEO and routine site health. We take the technical pain out of e-commerce so you can focus on growth.
Once you secure a support block, we respond within our core Canadian work hours (Monday to Friday). All tasks are queued as they arrive. Small requests (under 3 hours) are typically addressed within 1–2 business days, while larger strategic projects are scheduled with a proportionate timeline.
For critical site issues, you can utilize our Priority Service. By adding "PRIORITY" to your email subject line, your task moves to the absolute top of our queue and is billed at double the time spent to ensure immediate resolution.
Our core developers work Monday through Friday during standard North American business hours, ensuring we are available when you are. We are closed on weekends and Canadian statutory holidays.
We only bill for the exact time spent on your tasks. Any unused time remains in your account as credits and is valid for up to one full year from the date of purchase.
Absolutely. Many of our partners use their hours for 1-on-1 walkthroughs or custom documentation on how to manage specific areas of their Shopify or WordPress stores. We provide detailed task reports and technical roadmaps for every project we touch.
To keep our processes lean and our focus on development rather than debt collection, we operate strictly on a pre-paid support block model. This allows us to provide instant developer access without administrative delays.
We offer a special onboarding incentive for new partners to assess their site in-depth. We don't provide free quotes because we don't bake "unpaid sales time" into our rates—this keeps our CAD pricing competitive for everyone. We spend our time doing the work, not just talking about it.
We accept all major credit cards through our secure checkout, processed in CAD to ensure no hidden exchange fees for our Canadian partners.
Our primary methods of support are via email and our live chat box. This ensures we maintain a clear digital record of all technical updates while staying instantly accessible for quick check-ins and real-time assistance.